Leading Retail Solutions Provider Adds Analytical Capabilities To Its Integrated SAAS Retail Platform Using Tableau

“Our client offered a state-of-the-art responsive customer engagement solution through an integrated SAAS platform. Their key offering included:

• Online appointments enabling customers to book appointments through a channel of their choice
• Concierge – which included advanced in-store tools that helped employees improve their in-store customer experience.

The aim was to build advanced analytics capabilities into the existing platform that provided deeper insights, resulting in higher sales and customer retention. However, with limited analytics capabilities, multiple interface issues, and lack of real-time analysis, resulting in the existing architecture lacking the visualization and analytics capabilities needed to improve the marketability of the SAAS platform.

In this case study, learn how USEReady build and deployed advanced dashboards on Tableau Server for enhanced shareability and security. We also delivered the analytics bundle as an integrated offering to the SAAS platform. Our solutions further enabled the client to sell more SAAS platform licenses by leveraging integrated, enhanced analytics offerings – ultimately increasing their revenue per deal.”